Lesson Policy
Each lesson is reserved especially for you, so a few simple guidelines help keep scheduling fair and comfortable for everyone.
Plans can change, and I understand that. If you need to cancel or reschedule, please let me know at least 2 hours before your scheduled lesson.
With 2+ hours' notice
You may reschedule your lesson or receive credit for a future session.
With less than 2 hours' notice
The lesson will be counted as completed.
No-show without notice
The lesson will be counted as completed.
If something unexpected comes up, please let me know as soon as you can. I'll do my best to accommodate you when possible.
Not everything is within our control.
Power outages, internet or connection problems, emergencies, and other unexpected circumstances may occasionally make it difficult to attend a lesson.
If something like this happens, please let me know as soon as possible.
I'll do my best to find a reasonable solution, such as rescheduling the lesson or providing credit.
This also applies if an unexpected issue on my side prevents us from having the lesson as planned.
If you're running late, just let me know when you can.
Your lesson will still end at its originally scheduled time.
For example, if your lesson is scheduled from 8:00–8:25 PM and you join at 8:10 PM, the lesson will run from 8:10–8:25 PM.
If you don't join within 10 minutes and haven't contacted me, the lesson will be considered a no-show and counted as completed.
Sometimes I may need to cancel a lesson too.
If I ever need to cancel a lesson, I'll let you know as soon as possible.
You will receive either a replacement lesson or full credit for the missed session.
Life doesn't always go according to plan.
There is no fixed limit on cancellations. I understand that unexpected things happen.
However, if frequent cancellations or rescheduling begin to affect lesson availability, I may reach out to discuss your regular schedule and find an arrangement that works better for both of us.
The goal isn't to make things difficult. It's simply to make sure that reserved lesson times remain useful and fair for everyone.
Because lessons are purchased as a package, refunds are generally not available once a package has been paid for.
If you are unable to continue your lessons, you may request to transfer your remaining unused lessons instead of receiving a refund.
Lesson transfers are considered for unused lessons only and should be discussed before the package ends. The new arrangement will depend on the circumstances and availability.
In exceptional circumstances, a refund may be considered at Hamkke's discretion.
If something unexpected comes up, please talk to me first. I'll always try to find a fair and reasonable way forward.
A final note
These guidelines aren't meant to make things complicated.
They're simply here to help keep our lessons predictable, respectful, and comfortable for both of us.
Thank you for respecting the time we've set aside for each conversation.