Hamkke Policy
Lesson Policy
Each lesson is reserved especially for you, so a few simple guidelines help keep scheduling fair and comfortable for everyone.
Quick guide
2+ hours before class
Reschedule or receive lesson credit.
Less than 2 hours
The lesson is counted as completed.
No-show
The lesson is counted as completed.
Please see the detailed policy below for exceptions and unexpected circumstances.
Policy details
Select a section to read the full guidelines.
Plans can change, and we understand that. If you need to cancel or reschedule, please let your teacher know at least 2 hours before your scheduled lesson.
With 2+ hours' notice
You may reschedule your lesson or receive credit for a future session.
With less than 2 hours' notice
The lesson will be counted as completed.
No-show without notice
The lesson will be counted as completed.
If something unexpected comes up, please let your teacher know as soon as you can. Hamkke will do its best to find a reasonable solution when possible.
Not everything is within our control.
Power outages, internet or connection problems, emergencies, and other unexpected circumstances may occasionally make it difficult to attend a lesson.
If something like this happens, please let your teacher know as soon as possible.
Hamkke will work with you to find a reasonable solution, such as rescheduling the lesson or providing credit.
This also applies if an unexpected issue on your teacher's side prevents the lesson from going ahead as planned.
If you're running late, just let your teacher know when you can.
Your lesson will still end at its originally scheduled time.
For example, if your lesson is scheduled from 8:00–8:25 PM and you join at 8:10 PM, the lesson will run from 8:10–8:25 PM.
If you don't join within 10 minutes and haven't contacted your teacher, the lesson will be considered a no-show and counted as completed.
Sometimes your teacher may need to cancel a lesson too.
If your teacher needs to cancel a lesson, they'll let you know as soon as possible.
You will receive either a replacement lesson or full credit for the missed session.
Life doesn't always go according to plan.
There is no fixed limit on cancellations. We understand that unexpected things happen.
However, if frequent cancellations or rescheduling begin to affect lesson availability, Hamkke may reach out to discuss your regular schedule and find an arrangement that works better for everyone.
The goal isn't to make things difficult. It's simply to make sure that reserved lesson times remain useful and fair for everyone.
Tuition is set according to the selected lesson duration, term length, and displayed currency.
Tuition is reviewed annually and may be adjusted to reflect inflation and changes in operating costs.
Any tuition changes will be communicated in advance.
Because lessons are purchased as a package, refunds are generally not available once a package has been paid for.
If you are unable to continue your lessons, you may request to transfer your remaining unused lessons instead of receiving a refund.
Lesson transfers are considered for unused lessons only and should be discussed before the package ends. The new arrangement will depend on the circumstances and availability.
In exceptional circumstances, a refund may be considered at Hamkke's discretion.
If something unexpected comes up, please reach out to Hamkke first. We'll work with you to find a fair and reasonable way forward.
A note from Hamkke
A final note
These guidelines aren't meant to make things complicated.
They're simply here to help keep our lessons predictable, respectful, and comfortable for both of us.
Thank you for respecting the time we've set aside for each conversation.